Skills
Accessibility
I am adept at:
- manual audits against the Web Content Accessibility Guidelines (WCAG)
- automated testing
- assistive technology usability checks and demonstration
- quality assurance of test reports
- consultancy to delivery teams
- advising on novel and complex challenges
- liaison with enterprise suppliers
- engagement with disabled people and advocacy groups
- educating about awareness of and meeting access needs
- Public Sector Bodies Accessibility Regulations (PSBAR) statements
- Upholding the Equality Act 2010
- standards definition
- guidance creation
- strategy development
User experience
I have experience of:
- user research interviews
- usability testing
- wireframing
- prototyping
- information architecture
- interaction and user interface design
- content strategy
- facilitation
- presenting
- analytics
- stakeholder engagement
- journey mapping
- card sorting
- affinity mapping
- competitor analysis
- specification writing
- patterns and components in design systems
Digital
My expertise includes:
- accessibility testing
- usability heuristics
- drawing up functional and technical specifications
- responsive design, branding and graphics
- search engine optimisation
- editorial workflow and multimedia production
- testing and change control
- project and supplier management
- social media and community management
- audio and video production
- enterprise, SaaS and open source content management systems
- front and backing end programming
- email broadcasting
- coordinated cross channel campaigns
- analytics and performance monitoring.
Communications
I have lots of practice of:
- delivering training and writing instructions
- team leadership and management
- internal and external communications
- plan English, tone of voice and proof reading
- public speaking
- customer service and user support
- liaison with senior management and staff
- contact relationship management and segmentation
- chairing meetings and writing mintues
- workshop facilitation
- and giving presentations
- online and offline fundraising
- GDPR and Freedom of Information Act
- development of values, beliefs, vision and mission
- stakeholder consultation and management
- event management
- writing and lay up for print media
- logo development and trademarking.